ABOUT HARRIS ASSOCIATES

HARRIS ASSOCIATES has been serving clients (largely SMEs) as a consultancy since 1992.
Accreditations include:

• National Business Link Consultant Register - enabling SME clients from the UK to apply for certain grant assistance towards the cost of Business Improvement strategies.
• Crosby Associates II Inc - as an organization licensed to deliver Crosby Associates training programmes.

HARRIS ASSOCIATES' CONSULTANTS

Managing Partner - W. T. (Bill) Harris, MSc, CEng, MRAeS.

Bill Harris has had an International career, holding appointments as manufacturing director or operations director in major corporate enterprises in North America and Britain.

After an aeronautical engineering apprenticeship and gaining a First Class Masters Degree at the Cranfield Institute of Technology, Bill was appointed to a variety of line Manufacturing roles at The British Aircraft Corporation and as Manager of Manufacturing Applications he was responsible for the implementation of new manufacturing technology on the Concorde programme.

He was Manufacturing Director of Canadair in Montreal through the launch of the Challenger business jet and major aircraft structure production for Boeing and Lockheed. In England he was appointed Manufacturing Director of Leyland Trucks when the land-train range was launched; and Operations Director of Leyland DAF Parts - responsible for installing the first large fully automated warehouse in Britain. As Aerostructures Director and Operations Director of Westland Aerospace he was responsible for the largest aerospace composites manufacturing facility in Europe.

Since the late 1970's he played a significant role in leading each of these Companies through the implementation of Continuous Improvement strategies, embracing technology and working practices, thus making him one of the most experienced hands-on Change Management implementers in this country.

Bill Harris' board-level effectiveness in ensuring the success of these strategies resulted in the culture, productivity and service level improvements that led to the privatisation of Leyland Trucks and Leyland Parts. He also led the first implementation of a Continuous Improvement strategy in a major British Aerospace manufacturer - making significant strides in customer satisfaction, productivity and working practices at Westland Aerospace.

In 1992 Bill established the independent consultancy Harris Associates (now a member of the Integrated Business Solutions group), with the objective of making his hard-earned experience available to other organizations. He brings the confidence of a "grey-haired - been there before" approach, sharing his unique knowledge and experience of having himself introduced and implemented a total quality culture into three large corporate and many medium-sized enterprises. Bill and his associates provide rapid and powerful support to leaders of organizations, large or small, who need experienced help in taking the strategy from the board-room to an effective company-wide culture of Continuous Improvement.

Over the recent years Bill has delivered the analysis, training and implementation of a range of Business Development and Improvement Strategies to a wide variety of organizations across Britain - gaining measurable improvement in business performance for companies ranging in sectors from aerospace and automotive to horticulture.

Bill Harris is fully qualified in delivering Crosby-based and other Continuous Improvement strategies and materials to industrial, financial, educational and health sector organizations nation-wide. HARRIS ASSOCIATES is a licensed distributor for OPT and ST-POINT, the computerised systems which enable production and material flow in complex manufacturing plants to be modelled, planned and controlled efficiently.

Partner - Dr B-M (Britt-Marie) Lindefors-Harris, MD, MSc, BSc, MBMA, FSSM, MSMA

Britt-Marie Lindefors-Harris is a medical professional, registered with the British General Medical Council and a member of the British Medical Association. She provides consultancy in various aspects of quality improvement implementation but focusing especially in the Health Care sector, ranging from Health Authorities and large hospitals to local health clinics. Her career also includes many years experience in scientific computer software.

She has:

• Qualified in the Concepts and Implementation techniques of Continuous Improvement, with particular emphasis on the needs of Health Organizations.
• Practiced as a doctor in all key hospital departments as well as in gynaecology, oncology, psychiatry and in general practice.
• Managed a community Health Clinic for young persons.
• Experience in research and analysis with practical application of advanced health care.
• Published scientific papers in the British Medical Journal and the American Journal of Epidemiology , covering her research in cancer epidemiology.
• Seven years experience as a consultant in the application of computer modelling in industrial and military fields.

HARRIS ASSOCIATES also works with a number of independent Associate Consultants in order, where appropriate, to bring specific capabilities to bear on the client's requirements. These include:

Associate Consultant - Dr W. L. (Bill) Paulin, BSME, MBA, PhD
Bill Paulin is HARRIS ASSOCIATES' partner in Harris, Paulin & Neal (HPN), providing the US expertise in our "Coming to America" process to enterprises seeking to enter the US market.

Bill Paulin specializes in the areas of market research, strategic assessment, product/market development, organization design, strategic change planning, international expansion, marketing and sales. He spends about half of his time performing advanced product/market action research and venture development programs and the other half facilitating strategic planning, market development and organization change programs. Based in San Diego, California, Bill divides his time between Europe and the USA.

Prior to entering the business world, Dr. Paulin was Professor of Business Administration at the University of Southern California. He continues his academic work in the areas of strategic management and entrepreneurship as Visiting Professor of Management at Pepperdine University and University of California, San Diego.

Bill has also served as a visiting professor at European Universities and has conducted over 200 seminars/courses in Europe and the USA for both a large, multinational set of business executives. He has guided a sequence of in-depth, University based research projects into both successful and unsuccessful practices in "Coming to America" for European SMEs and has been employed by the Government of Finland (TEKES) to design programs for helping Finn companies improve their success potential in the USA marketplace.

Bill Paulin has held several senior executive positions in major manufacturing firms. He was a founder of two successful start-ups and was also instrumental in two successful turnarounds. He has held senior Fortune 500 executive positions and since operating as a consultant has also served on the board of directors or advisors of several US and European firms.

Associate Consultant - John Kenyon, FCIPD
John Kenyon has extensive Board level experience, leading the Human Resources function, in both UK and International blue chip multinationals. John provides contract services to RightCoutts - the world's largest career transition organization and thus brings a widely experienced and highly competent HR expertise to SME clients.

John has a "feet on the ground" approach to the people power dimension in business performance improvement. He specialises in executive work development, coaching and career counselling, training needs analyses and HR audits. He is also available for industrial tribunal representation and can provide you with a cost-effective outsourced Personnel Management service.

HARRIS ASSOCIATES' CLIENTS
A partial list of recent clients includes: