CONTINUOUS IMPROVEMENT

Continuous Improvement (CI) or Total Quality Improvement (TQM) strategies bring about business performance improvement by better definition of the requirements, process improvement, eliminating waste, improving customer satisfaction and employee satisfaction - all so that a "culture of improvement" is built into the organization.

These strategies really are "best practice", but they must be professionally planned and implemented so that a structured approach, based on the right concepts and techniques, leads to an effective implementation.

We will guide you and your management through the commitment and initial determination, we will help you to launch the improvement initiative, and train and support your team through to achieving a positive improvement culture. Your main benefit will be a culture where people become "self-starting in the processes of improvement" and where doing things right first time is "built into the woodwork" of your organization.

For the full range of Harris Associates' products and services - aimed at business performance improvement, see Business Improvement Strategies (.pdf).

Our core elements for the effective implementation and development of a Continuous Improvement Strategy are: