|
- Attitude
survey revealed low pride in company standards and need for a
listening management style.
- Identified
£2.95M price of non-conformance, plus £2.0M missed revenue, against
turnover at £12M.
- Just three
improvements saved £200K in first six months.
- Worst cynical
department (admin) now greatest fan of improvement process.
- Now have
strong work-teams - self-starting on improvement projects from
the bottom up.
|